The Windows Problem Steps Recorder can have issues with missing screenshots when you are attempting to record steps to document a process on Windows. The Imago steps recorder, available here: http://www.softsea.com/download/Imago-Recorder.html is a good alternative. This only creates a folder full of screenshots, but the area of the window clicked is highlighted. This is a good way to record steps. I installed Microsoft Exchange 2010 in Windows 2008 R2 the other day and this shows me that documenting these steps is a good thing. So give this a try. This is a free program. All you get is a start and stop button and that is all you need. A good way to record steps to put on a website.